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CURRENCY
All prices listed on Qweego! are in Canadian dollars. HOURS OF OPERATION
You can place your order online at anytime. For order status information or other assistance with an order, please contact our Sales Support team by sending an email to
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or by calling us at 1-888-641-0854 during normal business hours (Monday through Friday from 10:00am to 6:00pm, MST, excluding holidays. CANADA SALES ONLY
Qweego! currently sells and ships products within Canada. Orders will ship from one of our Canadian warehouses unless otherwise noted in the product description. Items in the Cell Phone Category (including cell phones and cell phone accessories) ship from the United States. Should an item require cross-border shipping, all duties and custom charges will be the responsibility of the customer. Shipments cannot be sent to PO Boxes, Range Road, APO or FPO addresses, or addresses outside of Canada. Qweego! supports the purchase of its products in bulk and may offer additional discounts for large purchases. Please contact us during business hours or send us an email at
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for more information. U.S.A. SALES
Qweego! may accept orders from the U.S.A. for bulk purchases. Please contact us during business hours or send us an email at
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for more information. PAYMENT METHODS Paypal
Qweego! accepts payments via Paypal's Website Payment Pro Merchant Account Service with Visa, Mastercard and American Express. Qweego! will request the registry of your billing address for ordering, shipping and tracking purposes on our site. Qweego! will not share this information with anyone. Qweego! will ship to Paypal confirmed addresses. If your shipping address has not been confirmed, Qweego! reserves the right to request additional documents and/or cancel the order for a full refund prior to shipment. SALES TAX
Qweego! purchases will include sales tax (GST/HST) for shipments within the country of Canada, and will include the sales tax (GST/HST) rate in effect at the time your order is placed. As Qweego! is based in Alberta PST will not be charged on any purchases. It is up to consumers to self-assess additional taxes according to their province. EHF (Environmental Handling Fee)
There is currently an environmental handling fee in effect in 4 provinces in Canada. Qweego! is registered with these provinces and will pay this fee for eligible products on the customer’s behalf. For information on the fees applicable in your area, please click on one of the following: British Columbia Alberta Saskatchewan Nova Scotia Coupons/Gift Certificates
Qweego! allows the use of only one coupon per purchase. If more than one is used, Qweego! reserves the right to hold the order from shipping until remaining amounts are paid in full. Multiple gift certificates will be accepted, however, gift certificates can not be used in conjunction with coupons. SHIPPING OPTIONS
Qweego! offers competitive rates for shipping through Purolator, UPS, DHL and FedEx. Shipping times vary by area but will generally reach its destination within 1 business day. Signature may be required for delivery: Most of our shipments contain valuable electrical equipment. Please ensure you will be at the shipping address to accept delivery of your product. Please note that we are not able to adjust the shipping address once a package has left the warehouse. Title and risk of loss to all products will pass to you on delivery. Undeliverable Packages: Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, please contact us to make arrangements for reshipment. Failed Delivery Attempts: Most of our carriers make three attempts to deliver a package. After three delivery attempts, the package will be returned to us. Damaged Shipments: In cases of external (visible) carton damage, please refuse the damaged carton(s) and clearly note the refusal on the carrier delivery receipt. Qweego! should then be notified within 48 hours of the refusal by email at
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. Claims for external (visible carton damage) may not be honoured when the package is not refused at time of receipt. All claims for concealed product damage or order discrepancies must be reported to Qweego! within 48 hours of receipt. Claims made after 48 hours from receipt date may not be honoured. Please also make the product and packaging available for carrier inspection if requested.
RETURN AND REFUND POLICY
If you are not satisfied with your Qweego! purchase, please call 1-888-641-0854 or email
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for a Return Material Authorization (RMA) request within 14 calendar days of the receipt of the product purchase. If the item is returned unopened in the original box, we will offer you a refund based on your original method of payment. The product must be returned to Qweego! warehouse within 7 calendar days of the issuance of the RMA. All products must be packed in the original packaging including any accessories, manuals and documentation that shipped with the product. A charge may be assessed for any missing hardware or accessories. All returned merchandise must be unregistered and have the original Universal Product Code (UPC) intact or it cannot be returned.It is your responsibility to provide shipping and insurance to our returns facility. All returns should include the RMA number and be shipped to the following address: Qweego!
2-8730-51 Ave
Edmonton, AB T6E 5E8 CANADA (Include your RMA #) We recommend that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to us or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Some items may not be returned to Qweego! unless are deemed DOA (see below). This usually occurs when an item is on clearance from the manufacturer. In this case, and any other where the item can not be returned to Qweego! the manufacturer warranty will apply. Should you have questions on how to contact the manufacturer, please contact us. Cell phones and cell phone accessories are subject to manufacturer warranty. Qweego! will not accept returns for these items unless they are DOA (dead on arrival). Dead On Arrival (DOA) Product: System Failure Out of the Box
A Qweego! product is considered DOA if it shows symptoms of a hardware failure preventing basic operability upon its first use out of the box. If you believe that your product is DOA, please call or email our Sales Support team at 1-888-641-0854 during regular business hours or email us at
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. You must notify us of any DOA product within 14 calendar days of the delivery date. All returned merchandise must have the original Universal Product Code (UPC) intact and be unregistered or cannot be returned. DOA Terms and Conditions
Qweego! will determine whether the product is DOA and will offer you a replacement free of charge.This DOA policy applies only to products currently offered on qweego.com. As new products are offered, Qweego! reserves the right to determine whether or not this policy applies.If the product is deemed DOA by Qweego! more than 14 calendar days after the delivery date, Qweego! reserves the right to replace the product and an additional replacement charge may apply.If the product is deemed by our Technical Support NOT to be DOA, the standard return rules/product warranty will still apply. PROOF OF PURCHASE.
Qweego! will send you a confirmation of your order via email. If you have not received this confirmation within 1 hour of completing your order, please email us at
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. ORDER PROCESSING
Most orders are processed within 24-48 hours. If you need to cancel your order, please email us at
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as soon as possbile within this time frame. If the order has already been shipped, the regular return and refund policy will apply.Orders placed on the weekend or on a holiday will begin processing the next business day.Unanticipated changes in supply can affect product availability.Business days are Monday through Friday, excluding national holidays. PRODUCT WARRANTY
All Qweego! products may carry a warranty from the manufacturer. Please see individual product descriptions for warranty information. OTHER TERMS AND CONDITIONS
Qweego! is not responsible for typographical or pricing errors. Items may occasionally differ from picture. Qweego! reserves the right to change the terms and conditions of sale at qweego.com at any time. All sales of Qweego! products are governed by Alberta law, without giving effect to its conflict of law provisions. No Qweego! employee or agent has the authority to vary any of the Qweego! Sales policies or the terms and conditions governing any sale. All returned merchandise must have the original Universal Product Code (UPC) intact and be unregistered or cannot be returned. Disputes
Qweego! strives to ensure the utmost in customer satisfaction. If you would like to file a dispute or claim for items purchased through Qweego!, please contact us by email at
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or telephone at 1-888-641-0854. Missing Item or Damaged Product Fee
A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition). Abuse, misuse and other obvious damage or misuse of the product may void your refund. Refunds
Refunds will be credited to the originating credit card account number or applied as a credit on your Qweego! account. Your credit card company may require extra time to process these funds back to your account. Qweego! will work quickly to ensure the promptest return of your funds. Past Due Accounts
Should your account become past due, Qweego! reserves the right to apply interest at 1.5% per month. Delinquent amounts owing may be forwarded for collection. Limitation of Remedies and Liability: THE REMEDIES PROVIDED HERE ARE YOUR SOLE AND EXCLUSIVE REMEDIES FOR BREACH OF THIS AGREEMENT BY QWEEGO! IN NO EVENT WILL QWEEGO! BE LIABLE TO YOU FOR ANY DAMAGES, INCLUDING INCIDENTAL, CONSEQUENTIAL, SPECIAL OR INDIRECT DAMAGES. IN NO EVENT WILL QWEEGO!'s LIABILITY TO YOU EVER EXCEED THE TOTAL AMOUNT OF MONEY PAID BY YOU TO QWEEGO! FOR THE PRODUCTS PURCHASED.
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